Case Studies

“Working with Duffy has made a measurable difference in how we use Tyler Technologies Enterprise Permitting & Licensing (EnerGov) at the City of Annapolis. EnerGov is a powerful system, but it can be difficult to align with real-world municipal processes. Duffy has a unique ability to bridge that gap. He doesn’t just understand the software—he understands how local government actually operates and how to make the system support those workflows effectively. He has helped us streamline processes, improve automated communications, and configure workflows in a way that reduces manual effort and confusion for both staff and applicants. When we run into limitations, he consistently provides practical, workable solutions instead of dead ends. Beyond his technical expertise, Duffy is responsive, easy to work with, and explains things in a way that is clear and actionable. His support has allowed us to move forward on initiatives that previously felt stuck and given us greater confidence in how our system is set up. We highly recommend Duffy to any organization using EnerGov. He makes a complex system more efficient, more functional, and much easier to manage.”