Dufferin “Duffy” Douglas
Technical Analyst & Municipal ERP Specialist
[email protected] | +1 (207) 508-1007
Professional Summary
Dufferin “Duffy” Douglas is a seasoned Technical Analyst with more than a decade of ERP experience in the public sector, specializing in Tyler Technologiessystems such as Enterprise ERP (EERP), Enterprise Permitting & Licensing (EP&L), and Tyler Cashiering. He has supported over 50 municipalities nationwide, delivering end-to-end implementations, data conversions, workflow optimization, and post-go-live support that help cities modernize and streamline operations.
His work emphasizes practical solutions, client-focused collaboration, and sustainable outcomes— bridging technology and process to make government systems work better for both staff and citizens.
Core Skills & Expertise
- Project Management & ERP Implementation
- Business Process Optimization
- Data Conversions (DCT & Schema)
- Financial Integrations & Workflows
- Community Development & Licensing (EERP & EP&L)
- Cross-Functional Team Collaboration
- SSRS Report & Form Development
- SQL & Stored Procedure Development
- System Configuration & Integration (GIS, TCM)
- Technical & End-User Training
- Agile & Waterfall Project Methodologies
- Client-Focused Support & Consultation
Selected Project Experience
Town of Groton, Connecticut
Took over implementation mid-project after consultant departure, ensuring continuity and completion. Managed scheduling, optimized workflows, supported data conversion, and delivered a successful go-live.
Collin County, Texas
Stepped in as third project manager after multiple delays. Resolved complex data conversion and integration challenges, stabilized configuration, and led the team to a smooth go-live with strong post-implementation support.
City of Pembroke Pines, Florida
Directed full EP&L implementation covering Permitting, Planning, Code Enforcement, and Business Tax Receipts. Executed multi-source DCT conversion, wrote insert scripts for migration, and delivered SSRS-based reports for compliance tracking.
Rancho Mirage, California
Led complete EP&L rollout (Building, Planning, Code, Fire, and Business Licenses). Managed dual-source conversion and remote go-live during early COVID, maintaining project continuity under challenging circumstances.
Florence, South Carolina
Delivered expedited migration from desktop EP&L to EERP within a six-month sunset window. Oversaw conversion, configuration, testing, and training—meeting all deadlines and ensuring a seamless transition for city staff.
Tyler Technologies, Maine
Supported 50+ municipalities with implementations and integrations. Collaborated across EP&L, EERP, and Payments teams to build and enhance integrations between Cashiering, AR/AP, and other key modules.
Professional Experience
- Project Manager — Tyler Technologies
- Senior Implementation Consultant — Tyler Technologies
- Business Operations Development Analyst (EP&L) — Tyler Technologies
Mission & Approach
At Dufferin Consulting Solutions, Duffy combines technical expertise with a collaborative, client-first approach to help municipalities modernize their ERP environments. His focus is always on sustainable solutions, clean data, and well-trained users—ensuring long-term success for every project.